Paradisus Cancun All Inclusive, Cancun ~ Reviews, Room Choices & Prices 2025

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About the Resort

Boulevard Kukulcan, Km 16.5, Cancun, Mexico, 77500

Paradisus Cancun All Inclusive is a luxury resort situated in the Zona Hotelera of Cancun, Mexico. The resort exhibits stunning architecture inspired by local culture, featuring five large, glass-roofed pyramids. Its breathtaking setting along relaxing sandy beaches and the Caribbean Sea adds to its appeal. Recognized with the AAA 4 Diamond Certification, the resort offers comprehensive all-inclusive services, focusing on guest well-being and experience.

Location

Situated in Cancun's Zona Hotelera, the resort is conveniently located near notable landmarks such as the Mayan Museum and Playa Delfines. The surrounding area is rich in cultural attractions, international restaurants, and stunning beaches, making it an ideal destination for luxury travelers. The resort is easily accessible from the Cancun International Airport, providing seamless transportation options.

Rooms

The resort offers a variety of room types, including Deluxe Ocean View Suites and Family Concierge Suites. Each accommodation features a plush king-size bed, a well-stocked minibar, and private terraces with spectacular views of the ocean or lagoon. The Reserve's exclusive rooms and suites include additional luxuries tailored for both couples and family vacations.

Eat & Drink

Paradisus Cancun boasts several onsite dining venues, featuring a mix of international cuisines. Guests can savor Mediterranean dishes at the Santé Restaurant, enjoy a buffet at Malva Food Bazaar, or indulge in gourmet steak at the Sal Steak Cave. Breakfast options include an impressive array of local and international specialties, catering to various dietary requirements.

Leisure & Business

The resort features two fabulous spa facilities where guests can enjoy a range of wellness treatments, including ancient healing therapies. For recreation, the resort offers private access to an adult pool, a reserved beach area, and a variety of organized activities, such as yoga and golf. Evening entertainment options include themed nights and live music experiences.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Family Concierge Junior Suite Ocean View

Max:

2 persons

44 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Junior Suite Ocean View

Max:

2 persons

44 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

Check Prices

Family Concierge Master Suite Ocean View

Max:

2 persons

55 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Getting around

Explore available ways to reach your dream destination

City Centre

Cancun 11.3 km

Airports

Cancun (CUN) 17.9 km

Isla Mujeres (ISJ) 32.6 km

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Tennis court
Golf course
Sports trainer

Services

Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Shops/Commercial services

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Night club
Entertainment
Garden area
Spa & wellness centre
Sauna
Beauty treatment
Massage
Shallow end

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Rollaway beds

Bathroom

Bathtub
Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Location

Boulevard Kukulcan, Km 16.5, Cancun, Mexico, 77500

Map view

street view

Boulevard Kukulcan, Km 16.5, Cancun, Mexico, 77500

City landmarks

Museum

Mayan Museum of Cancun

1.4 km

CancunMexico

Avenida Kukulkan

2.2 km

Mall

Luxury Avenue

2.0 km

Beach

Playa Delfines

2.7 km

Blvd. Kukulcan

Dolphinaris Cancun

1.2 km

Night club

H Roof

1.0 km

Museum

Museo Subacuatico de Arte

2.2 km

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

2.7 km

Museum

Parque Maya Cancun

1.3 km

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

2.2 km

Beach

Playa Marlin

2.4 km

Aquarium

Interactive Aquarium

3.0 km

Museum

Cancun Wax Museum

3.1 km

Blvd. Kukulcan

Iberostar Cancun Golf Course

2.4 km

Blvd. Kukulcan 13

Marlin Beach

2.4 km

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

3.2 km

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

3.2 km

Benito Juárez

Laguna Nichupte

2.8 km

Mall

La Madonna

3.0 km

Park

arte Garden

3.1 km

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

4.1 km

Blvd. Kukulcan

Parque Ventura Cancun

4.1 km

Av. Sur 8 9

Laguna del amor

4.5 km

Chetumal Km 36. 5

Water Park at The Grand

4.8 km

Night club

Coco Bongo

6.1 km

Blvd. Kukulcan Km 9

Cancun Convention Center

6.2 km

Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone

Scenic Tower Cancun

6.8 km

Blvd. Kukulkan 5. 5 Playa Langosta

Float Fun Cancun

6.8 km

Nearby

BLVD Kukulkan KM 6.5

Extreme Games Cancun

220 m

Restaurants

Restaurante Careyes

10 m

Boulevard Kukulkan

Tempo by Martin Berasategui

30 m

Paradisus Cancun Resort Blvd Kukulcan Km 16.5

Bana

10 m

Boulevard Kukulkan Km 16.5 Paradisus Cancún

Vento

30 m

Boulevard Kukulcan 16. 5 Paradisus Resort

Restaurante Fuego

0 m

Boulevard Kukulcan Km 16.5 At Paradisus Cancun

Restaurant Mole

30 m

Boulevard Kukulcan

Blue Agave at Paradisus Cancun

10 m

Blvd. Kukulkan 16. 5

Enso

160 m

Restaurant

Cheester Zona Hotelera

520 m

Km 15

Sabor Maya Cancun

560 m

Boulevard Kukulkan km 16.2 Zona Hotelera Cancún

Mikado

670 m

Boulevard Kukulcan 2a Etapa

Reviews and Ratings

Feedback from previous guests about their experience. <br />

68%

liked the resort and would come back

Beautiful beach

Clean rooms

Slow check-in

Food not hot

6.8/10

Nice

Rooms

7.4

Location

7.7

Service

7.4

Dining

5.8

Walter

United States, January 2025

5.4/10

I was really excited for my stay, but the experience was only just okay. While the rooms were clean and tidy, the food options at the buffet were lacking and led to some stomach issues for my family. Service was friendly but incredibly slow, which put a damper on our overall experience. I would definitely say there are better all-inclusive resorts for the price we paid.

Rooms

6.0

The rooms were clean but felt quite dated. We had a good king-size bed, but other amenities like the tub were cracked and in need of repair.

Service

5.0

Service was friendly, but the wait times were frustratingly slow. Check-in took way too long, especially considering we were the only ones there.

Location

7.0

The hotel was in a nice enough area, but it felt like there were other resorts nearby that offered better value and amenities.

Dining

5.0

Dining was a major letdown; the buffet had very limited options and no kid-friendly choices, which was unexpected for an all-inclusive.

Facilities

6.0

The facilities looked impressive, but my experience with the pool chairs and towel availability was below par.

Jackson

United Kingdom, December 2024

6.2/10

During my stay, I found the grounds of the resort to be beautiful, and the beach was truly stunning with crystal clear waters. However, the overall experience was marred by slow check-in, unresponsive service regarding room issues, and food that was mostly not served hot. The accommodations and amenities had potential, but several factors contributed to a disappointing vacation overall.

Rooms

7.0

The junior suite was roomy with a delightful ocean view and kept very clean, although we experienced some issues with a leaking door during heavy rain.

Service

5.0

While the staff were generally helpful and tried their best, there were significant gaps in communication and follow-up, leaving us frustrated at times.

Location

7.0

The resort is situated right on the ocean, which offers beautiful views, but the noise late at night from the nearby nightclub was quite disruptive.

Dining

6.0

Dining options were limited, and while I enjoyed the food at Mole and the atmosphere at Market Grill, I was disappointed that many dishes weren't served hot.

Facilities

6.0

The amenities were appealing, and the beach and pool areas were lovely, though the facilities could use some updates to enhance the overall experience.

Beautiful beach

Slow check-in

Henry

United States, December 2024

7.6/10

My experience at this hotel was quite mixed. While I had an amazing stay in the exclusive section with a lovely clean room and great service, the initial check-in process was extremely frustrating. The food options were also inconsistent, which detracted from the overall experience.

Rooms

9.0

After a terrible start with a filthy room, I was upgraded to a clean and luxurious room with a jacuzzi on the balcony, which was a nice surprise.

Service

8.0

Although the initial check-in staff was slow and unhelpful, my butler was incredible and went above and beyond to make my anniversary special.

Location

8.0

The hotel is nestled in a nice area of Cancun, away from the busy tourist traps yet close enough to enjoy the local attractions.

Dining

6.0

Dining was quite hit or miss; some meals were enjoyable, while others left much to be desired. The reservation system was frustrating and limited.

Facilities

7.0

The resort has decent facilities, but the pool area could have more options and later hours for family-friendly enjoyment.

Avery

United Kingdom, December 2024

6.0/10

During our family trip to Paradisus Cancun, we encountered a mix of highlights and setbacks. While the beautiful beach, friendly staff, and comfortable beds stood out positively, the lengthy check-in, limited food options, and several maintenance issues really dampened the experience. Overall, it did not meet the 4-star expectations advertised.

Rooms

5.0

The rooms were fairly clean and the beds were comfortable, but we faced issues like stained sheets and damaged furniture.

Service

9.0

Staff like Leo at the pool bar and Armando at the buffet were exceptional and made a significant effort to enhance our stay despite the resort's shortcomings.

Location

9.0

The resort is situated on a stunning beach, which was undoubtedly a highlight of our stay in Cancun.

Dining

5.0

Dining was disappointing overall, with a very limited selection and food quality that didn’t live up to expectations, particularly at the theme restaurants.

Facilities

5.0

The facilities felt run down and need significant improvements; many areas seemed neglected.

Melissa

United States, October 2024

6.6/10

Our stay was fantastic, thanks to the amazing butler service that made our trip special with thoughtful surprises. The room was adequate but had some maintenance issues, and while the dining options were varied, the quality could use improvement. The location was convenient but faced some minor drawbacks with accessibility, making it not ideal at times.

Rooms

7.0

The room was clean but had several maintenance issues like a non-closing bathroom door and an empty mini fridge upon check-in.

Service

8.0

The service was excellent thanks to our butler Rodolfo, who went above and beyond for us. However, some restaurant staff were rude, which was disappointing.

Location

7.0

The hotel's location had great accessibility features but dealt with a few issues like non-functioning elevators.

Dining

5.0

Dining options were plentiful, but the food quality was below average, especially for chicken lovers.

Facilities

6.0

While the facilities were decent and well-maintained, there were some issues with broken equipment that needed attention.

Jonathan

United Kingdom, September 2024

6.6/10

My stay at Paradisus Cancun was a mix of highs and lows. While I truly appreciated the beautiful ocean view from my room, the overall service and dining experience left much to be desired. The pool area was nice, but the lack of availability at the restaurants was frustrating. Overall, I felt the hotel had potential, but several aspects need improvement.

Rooms

9.0

The room was clean and maintained, boasting a beautiful view of the Caribbean and featuring a lovely individual balcony.

Service

6.0

Service was inconsistent; while some staff went above and beyond, others seemed uninterested. The long wait times for reservations were disappointing.

Location

7.0

The hotel is located in a beautiful area in Cancun, conveniently near the ocean, but the noise from the nearby nightclub was quite bothersome at night.

Dining

5.0

Dining options were limited, leading to long waits for reservations and the food quality varied significantly between restaurants.

Facilities

6.0

The pool area was decent, but some maintenance issues really detracted from the experience.

John

United States, September 2024

8.8/10

Our stay at Paradisus was fantastic! We enjoyed the upscale amenities, clean facilities, and friendly service. The rooms, although cozy for our family, were comfortable. The dining options were varied and delicious, but we would have loved more flexibility with breakfast reservations. The beachfront was beautiful, but the access to the beach was a bit challenging due to the slope. Overall, it's an excellent resort for families, but keep in mind that some areas are more suited for younger children.

Rooms

8.0

The room was clean and well-kept, though a bit snug for our family of four. We opted for a cot for our son, which worked out fine. The view from our room was beautiful!

Service

10.0

The service was excellent; our butlers were incredibly helpful and accommodating, ensuring we had everything we needed for our kids and overall experience.

Location

8.0

The resort is located in a beautiful area of Cancun right on the ocean, but the beach had a steep slope that made walking challenging.

Dining

9.0

Dining options were diverse, and the food was delicious at every restaurant we tried. However, we found that making dinner reservations ahead of time was crucial.

Facilities

9.0

The facilities were impressive! The pool area and beachfront were clean and inviting, although we missed having a jacuzzi.

Richard

United Kingdom, September 2024

8.4/10

My stay at Paradisus Cancun was quite an experience! The resort offers stunning views of the beach, and the service was exceptional throughout my visit. The beach was lovely and well-kept, although we did encounter some seaweed at times. The dining options were good, especially at Blue Agave, but some areas felt a bit warm. Overall, it’s a great choice for a family getaway, but with the hot spots and occasional challenges in dining, it wasn't perfect.

Rooms

9.0

The rooms had a beautiful view of the Caribbean and were spacious and clean, featuring lovely designer furniture. However, there was a minor issue with a leaky sink faucet.

Service

10.0

The service was outstanding, especially from Gloria and Rodolfo in Family Concierge, who really went out of their way to ensure we had a memorable stay.

Location

8.0

The location is fantastic, right on the beach, but be aware that some rooms may overlook areas where music plays late at night.

Dining

7.0

Dining was enjoyable with some excellent meals at Blue Agave and Naos, but some places could use better climate control as they felt a bit hot.

Facilities

8.0

The facilities were nicely maintained, featuring a large main pool and access to a lovely beach area, although it could get busy.

Luke

United Kingdom, September 2024

6.4/10

Rooms

Service

Location

Dining

Facilities

David

United States, July 2024

7.2/10

The hotel offers a beautiful relaxing atmosphere with amazing decor, but the experience was marred by some issues including noisy neighbors and a stressful room change. The staff was generally helpful, though the pushy sales tactics for time-share memberships were off-putting. The dining options were varied, yet some restaurants were under renovation during our stay, limiting our choices. Overall, the facilities were enjoyable, but the hotel felt too large, impacting personal interactions and the quality perception compared to other resorts.

Rooms

7.0

Our first room had a beautiful view of the Caribbean and was kept very clean, but we were disappointed with the room change due to noise issues.

Service

6.0

While some staff members were cheerful and helpful, there was a pushy vibe at times that detracted from the overall experience.

Location

8.0

The hotel is located in a beautiful area in Cancun, right on the ocean, but it's quite expansive which can make it feel overwhelming.

Dining

7.0

Dining options were generally good at the buffet, but we were disappointed by the limited options due to renovations at some restaurants.